Cleaning and Restoration Association

Mark AyersMark Ayers - AMRT, Asbestos
Mark has 25 years experience in construction, providing residential and commercial building repair and remodeling services. During the past seven years he has specialized in demolition, restoration and reconstruction of fire-damaged, water-damaged and sewage-contaminated buildings. He is an experienced estimator, having engaged in all phases of the building, restoration and reconstruction industry. Mark's building experience includes water proofing and specialty coating systems. He has provided project management services for many high-profile remediation projects. Mark is also an Certified Asbestos Consultant (CAC DOSH 06-4038).

John BantaJohn Banta - AMRT, BMT, RRP
John is certified by the American Board of Industrial Hygiene as a Certified Associate Industrial Hygienist with a Bachelors Degree in Environmental Health Science and 23 years of experience in Indoor Environmental Quality. He is a specialist in microbiological problems resulting from water damage in buildings. John is a Certified Mold Remediator, an Applied Microbial Remediation Technician and an approved instructor for both the NCHH and IICRC. He has conducted investigations, trained technicians, established worker safety and health programs and supervised crews in sewage, flood and fungal remediation throughout the United States. He is the co-author of the book titled Prescriptions for a Healthy House: A Practical Guide for Architects, Builders, and Homeowners and author of Extreme Weather Hits Home, Protecting Your Buildings from Climate Change.

Sandy BowlesSandy Bowles - WRT, CDS, FSRT
Sandy Bowles is our expert in the field of restoration. Sandy has owned and operated a cleaning and restoration business since1970 and is still doing so in Dalton, Georgia. Sandy can assist you with your needs in understanding the ins and outs of smoke and fire restoration, water damage restoration and how to create a successful and profitable restoration business. Her experience is vast to say the least and she consults with companies both large and small. Sandy's teaching ability is bar-none. She has helped many certified restorers and cleaners to translate technical information into simple system accomplishment. You do not want to miss her instructing events.

Jeff CrossJeff Cross - Business Development, Carpet & Upholstery Cleaning
Jeff Cross is the senior editor of Cleanfax magazine and is an industry trainer and consultant, and offers carpet cleaning, disaster restoration and contract cleaning marketing seminars, classes and workshops through Totally Booked University ( He also trains hundreds of technicians each year through IICRC-approved seminars in the categories of carpet and furniture cleaning, spot and stain removal and carpet color repair. He can be contacted via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..

Jim HollandJim Holland - WRT, CDS
Jim has been actively engaged in the cleaning and restoration industry for over 35 years. He is the President of RestCon Environmental, a division of Restoration Consultants, Inc. He is a nationally recognized instructor, consultant, columnist and author. His firm performs training, indoor environmental sampling, laboratory analysis, restoration consulting services, expert witness and litigation support services.

Jim currently holds the following positions:

  • Executive Director of the Cleaning and Restoration Association (CRA)
  • Chairman of the IICRC Standards Committee
  • Edit Committee Chair for the Institute of Inspection, Cleaning and Restoration Certification (IICRC) S500 Water Damage Standard and Reference Guide
  • Edit Committee Chair for the IICRC S520 Mold Remediation Standard and Reference Guide
  • Director of the Indoor Environmental Institute (IEI).
  • Past Member of the Board of Directors of the Institute of Inspection, Cleaning and Restoration Certification (IICRC)

Doug KuehneDoug Kuehne - Truck Mount Rug Cleaning
Doug Kuehne is the owner of King's Carpet Service located in northern California. He is a 34-year vetran of the carpet cleaning industry. He is certified as an IICRC Senior Carpet Inspector, Master Textile Cleaner, and Master Restorer. Doug has served as a member of the IICRC Board of Directors and was also an IICRC approved instructor.

Chris TaylorChris Taylor - ASD, WRT
Chris Taylor is a restoration veteran with the Aspire Educational Institute and an Institute of Inspection, Cleaning and Restoration Certification (IICRC)-approved instructor in the categories of Water Restoration Technician (WRT) and Applied Structural Drying (ASD), along with cleaning related courses.

Mark ExnerMark Exner - CCT, UFT
Mark Exner began his long association in the cleaning industry in 1974 at the ripe old age of 19, working as a cleaning technician in several hospitals. His duties included cleaning everything from surgical rooms to carpeting. Mark later started a janitorial company, cleaning and refinishing all types of hard floors and carpeting. Currently he is President of FESS Corporation, the parent company for Mobile Restorations, performing specialized cleaning for restoration companies, Cleaner's Heaven, a Prochem distributorship, Flood-Smart! Products, a manufacturer of specialized restoration products, and The National Textile Institute, an IICRC Approved School. Mr Exner is currently serving on the IICRC S100 Carpet Cleaning Standards, Chair, Chapter 13, Equipment and Tools.

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Contact Us

Cleaning and Restoration Association
3284 Ramos Circle
Sacramento, CA 95827

Phone: 916.736.1100 ext. 302
Fax: 916.736.1134

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